Acceptable Use Policy

Last updated: 18 May 2026.

This policy protects recipients, your sender reputation, and the shared deliverability of the platform. Breaching it can get you — and other customers — blocklisted, so we enforce it firmly.

You must

• Only contact people you have a lawful basis to email.
• Use accurate sender identity and a real, monitored reply address.
• Honor opt-outs immediately — every send includes one-click unsubscribe and we auto-suppress on unsubscribe, bounce, and reply.
• Keep lists clean; remove role and invalid addresses.

You must not

• Send unlawful, deceptive, or misleading content, or spoof headers.
• Email purchased, scraped, or otherwise non-consented lists where consent is required.
• Send malware, phishing, scams, or content promoting illegal goods, fraud, or harassment.
• Evade unsubscribe, suppression, rate limits, or deliverability controls.
• Operate sending volumes or content that materially harm platform reputation.

Enforcement

We may pause a tenant's sending immediately (kill-switch) and investigate on credible signals of abuse, high bounce/complaint rates, or blocklisting. Severe or repeated violations result in termination. Report abuse or a compromised account to [email protected].

Outages & incidents

If sending is degraded on our side, queued messages wait rather than fail-send; we work to resume safely. Status and incident questions: [email protected].